FAQs – Forbidden Planet NYC

Frequently Asked Questions

1. What products does Forbidden Planet NYC sell?

Forbidden Planet NYC (FPNYC) offers a selection of anime figures, mecha robot figures, collectibles, and related merchandise. Our store is designed for anime fans, collectors, and enthusiasts looking for exciting additions to their collections.

2. Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the United States, with no minimum purchase requirement or hidden standard shipping charges.

3. How long does shipping and delivery take?

Orders are typically processed within 1–2 business days (Monday to Friday). Shipping transit takes approximately 4–6 business days, with a total estimated delivery time of 5–8 business days.

We use FedEx for shipping. Our order cutoff time is 5:00 PM Pacific Time (PT). Delivery times may vary due to carrier delays, weather, or public holidays.

4. What payment methods do you accept?

We currently accept Cash on Delivery (COD) only. You can place your order through our website and pay when your order is delivered.

We do not accept online credit or debit card payments, PayPal, or other online payment methods.

5. Can I return a product if I am not satisfied?

Yes. We offer a 30-day return policy from the date you receive your order.

To qualify for a return, the product must be unused, in its original condition, and include its original packaging and accessories. Returns are subject to our Return & Refund Policy.

We charge no restocking fee ($0). For change-of-mind returns, customers are responsible for return shipping costs.

6. How long does it take to receive a refund?

Approved refunds are typically processed within 7 business days after the returned product has been received, inspected, and approved.

Since we accept Cash on Delivery (COD), refunds are arranged through a method agreed upon with our customer support team, such as a bank transfer where applicable.

7. How can I track my order?

Once your order has been shipped, you will receive or be provided a tracking number.

You can use this tracking number to monitor your shipment. If you need help with tracking or delivery, contact our support team at Support@fpnyc.shop.