Privacy Policy

Business Name: Forbidden Planet NYC (FPNYC)
Website: https://fpnyc.shop/

At Forbidden Planet NYC (FPNYC), we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, browse products, contact our customer support team, or place an order through https://fpnyc.shop/.

This Privacy Policy applies to personal information collected through our online store and related customer communications. By accessing or using our website, you acknowledge the privacy practices described below.

1. Personal Information We Collect

When you visit our website, certain technical information may be collected automatically. This information may include your IP address, browser type, device type, operating system, time zone, approximate geographic location, pages viewed, referring website, and information collected through cookies or similar technologies.

When you place or attempt to place an order, we may collect personal information necessary to process your purchase. This may include your full name, email address, telephone number, billing address, shipping address, products ordered, order number, and delivery instructions.

When you contact our customer support team, we may collect information you voluntarily provide, including your contact details, questions, order references, and information required to respond to your inquiry.

2. Cookies Policy

Our website may use cookies and similar technologies to support essential website functionality, maintain shopping cart information, remember customer preferences, understand website usage, and improve the shopping experience.

Depending on the services enabled on our website, cookies may include essential cookies, functionality cookies, analytics cookies, and advertising or marketing cookies.

Trusted third-party service providers may also use cookies according to their own privacy policies. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

3. How We Use Your Personal Information

We may use personal information for the following business purposes:

Processing, confirming, and managing customer orders.
Arranging shipping and delivery of purchased products.
Communicating order confirmations and delivery updates.
Responding to customer inquiries and providing support.
Managing returns, refunds, and order-related requests.
Maintaining accurate order and transaction records.
Preventing fraudulent or unauthorized activity.
Maintaining website functionality and security.
Understanding website performance and customer preferences.
Improving our products, services, and shopping experience.
Complying with applicable legal and regulatory obligations.
Sending promotional communications where permitted by law and customer preferences.

4. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following grounds:

Customer consent, where required.
Performance of a contract, including fulfilling an order.
Compliance with applicable legal obligations.
Legitimate business interests, where permitted by law.

The applicable legal basis may depend on the type of information, the purpose of processing, and relevant privacy laws.

5. Data Security and Payment Information

Forbidden Planet NYC takes reasonable administrative, organizational, and technical measures to help protect customer information against unauthorized access, misuse, loss, alteration, and disclosure.

Our website uses secure connections where supported by the ecommerce platform and hosting environment. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Forbidden Planet NYC currently offers Cash on Delivery (COD) only as its available payment method.

Customers place orders through our website and pay upon delivery, subject to successful order confirmation and delivery availability.

We do not accept online credit card or debit card payments through our COD checkout process. Accordingly, we do not request or store payment card numbers for COD transactions.

6. Sharing Your Personal Information

We do not sell customers' personal information in exchange for money.

We may share information with trusted service providers when reasonably necessary to operate our website, process orders, arrange deliveries, provide customer support, maintain security, or comply with legal obligations.

Depending on the services used by our business, these providers may include ecommerce platform providers, website hosting services, shipping and delivery partners, customer support services, website analytics providers, fraud prevention services, and professional advisers.

We may also disclose information where required by applicable law, legal process, or lawful requests from government authorities.

Any information sharing involving analytics or advertising technologies is subject to applicable privacy laws and the services actually enabled on our website.

7. Do Not Track and Privacy Preferences

Some internet browsers provide a Do Not Track setting that allows users to communicate a preference regarding online tracking.

Because there is no universally adopted standard for interpreting all Do Not Track signals, our website may not respond to every browser-based Do Not Track request.

Where applicable law requires recognition of certain privacy preference signals, we will handle those signals in accordance with relevant legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

These purposes may include processing customer orders, arranging shipping, providing customer support, managing returns or refunds, maintaining business records, preventing fraud, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable recordkeeping requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include requesting access to personal information, correcting inaccurate information, requesting deletion, obtaining a copy of certain information, withdrawing consent where applicable, or objecting to or restricting certain processing activities.

Some privacy rights may be subject to legal exceptions and identity verification.

To submit a privacy-related request, please contact us at Support@fpnyc.shop .

10. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Links

Our website may contain links to independent third-party websites, social media platforms, and external services.

These websites may operate under their own privacy policies and terms of use. Forbidden Planet NYC does not control the privacy practices or content of independent third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

12. International Data Processing

Depending on the ecommerce platform, hosting environment, and service providers used to operate our website, personal information may be processed or stored in locations outside the customer's state or country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website services, technology, or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated Last Updated date.

We encourage customers to review this page periodically to stay informed about how personal information is handled.