Shipping Policy
At Forbidden Planet NYC (FPNYC), we are committed to providing a clear, reliable, and transparent shipping experience for customers in the United States.
Shipping Destination: We currently ship exclusively to the United States. Orders for delivery outside the US will not be processed.
Shipping Costs: We offer Free Shipping on all orders within the United States. There are no hidden shipping fees or minimum order requirements.
We ship anime figures, mecha robot figures, and collectibles across the United States.
1. Order Processing Time (Handling)
Time: 1–2 Business Days (Monday to Friday)
Order Cutoff Time: 5:00 PM (PT). Orders placed after 5:00 PM PT or on weekends/public holidays will be processed on the next business day.
2. Shipping Time (Transit)
Time: 4–6 Business Days (Monday to Friday)
Carrier: FedEx
Total Estimated Delivery Time: 5–8 Business Days
Delivery times are estimates and may vary due to weather conditions, carrier delays, public holidays, or other circumstances beyond our control.
3. Order Tracking
We provide tracking for shipped orders. Once your order has been dispatched, you will receive or be provided a tracking number that can be used to monitor delivery status.
4. Duties and Taxes
For customers in the United States, we do not charge additional import duties at delivery. Any legally applicable sales tax, if required, will be displayed or handled according to applicable law.
5. Lost or Delayed Packages
If your package is delayed significantly beyond the estimated delivery time, contact us at Support@fpnyc.shop.
We will work with the shipping carrier to investigate the shipment and provide available updates regarding your order.
6. Contact Us
If you have questions about shipping, delivery, tracking, or your order status, please contact Forbidden Planet NYC using the information below.
Email: Support@fpnyc.shop
Phone: +1 (212) 473-1576
Website: https://fpnyc.shop/
Contact Us Page: https://fpnyc.shop/pages/contact-us
7. Business Information
Business Name: Forbidden Planet NYC
Store Brand: FPNYC
Business Days: Monday – Friday
Business Hours: 10:00 AM – 6:00 PM Eastern Time (ET)
Customer Support: Customers can submit inquiries 24 hours a day, 7 days a week. Responses are subject to support availability.
Business Phone: +1 (212) 473-1576
Email: Support@fpnyc.shop
Business Address: 832 Broadway, New York, NY 10003, United States
Official Website: https://fpnyc.shop/
Shipping Destination: United States Only
Shipping Cost: Free Shipping on All Orders
Order Processing Time: 1–2 Business Days
Shipping Transit Time: 4–6 Business Days
Total Estimated Delivery Time: 5–8 Business Days
Shipping Carrier: FedEx
Order Cutoff Time: 5:00 PM Pacific Time (PT)
Payment Method: Cash on Delivery (COD) Only
Online Payments: Not Accepted
Product Categories: Anime Figures, Mecha Robots & Collectibles
Google Maps Location: https://maps.app.goo.gl/x6PTjaTW9a33smCPA